North Arkansas Regional Medical Center is home to more than 850 team members. Some of the first teams that many patients encounter are Admissions and Central Scheduling.
This week, April 1-7, we celebrate Patient Access Week and the important role our team members in Central Scheduling and Admissions play. We are so thankful for our team’s commitment to communicating with patients in order to provide quality care.
“Our access team focuses on providing an exceptional patient experience, and upholding the mission, vision, values and standards of behavior of NARMC,” says Admissions Supervisor, Jeff Markle. "It has been proven that skills can be trained, but kindness and warmth must be present for the first impression. Our job is to ease the patient’s concerns in a caring and efficient manner. I value the hard work of my team members as they continue to increase their knowledge in the area of Patient Access.”
Every team member, no matter their role, plays a part in providing the best in care, close to home.
“The Central Scheduling staff wants to give every patient the best experience we can. We are often the first point of contact at NARMC for many patients, so we strive to give each person a positive experience by being a caring and compassionate voice on the phone,” Central Scheduling Supervisor Melody McKamey said. “I'm proud of the way our team works together and with other departments. Our team is very invested in what they do and the community we serve, and that shows in the high level of care we provide to our patients.”
Patient Access Week was established in 1982 as a way to celebrate Patient Access professionals. The week marks the anniversary of the founding of the National Association of Healthcare Access Management (NAHAM), the national professional organization dedicated to promoting excellence within the patient access field, which is April 5.
NARMC appreciates our patient access professionals!